1.1 Welcome to our terms and conditions! We are so happy you've made it here. 1.2 This may not be the most exciting document you'll ever read, but it is important to establish what you can expect from us and what we expect from you. And just to be clear, when we say "us", "we", we mean Monki through H & M Hennes & Mauritz GBC AB. These terms and conditions apply when you place an order with us via the website (from now on referred to as the "Online Store"). 1.3 By placing your order, you agree to be bound by these terms and conditions, or the "Terms" as we will call them from now on. Therefore, please make sure you have read and understood them before ordering. 1.4 To place an order, you must have the right to enter into agreements, meaning that you must be at least 18 years old and not be under guardianship. You must also have a valid email address and a delivery address in one of the countries that we provide deliveries to, excluding, Guadeloupe, Martinique, Guayana, Réunion, New Caledonia, French Polynesia, Wallis and Futuna, Mayotte, Saint-Martin, Saint Barthélémy, Saint-Pierre and Miquelon, French Southern and Antarctic Lands, Campione d'Italia, Livigno, San Marino, Vatican City, Canary Islands, Ceuta, Melilla. 1.5 You may not place an order for corporate, commercial or self-employed activities. We do not issue commercial VAT invoices for corporate use. 1.6 We have the right to amend these Terms, but the Terms that you approve at the time of your purchase will always apply for that particular purchase. Any changes made will be included in the latest published version of the Terms in the Online Store. Changes to the Terms will be effective from the time you accept the Terms, i.e. in connection with you making a new purchase. This means that we might and probably will change our Terms every now and again, so keep on visiting this page to stay up to date. 2 Prices and Delivery Charges 2.1 The prices displayed in the Online Store include the statutory value added tax, but do not include import taxes, custom duties and delivery charge. If the value of your order exceeds the toll-free limit in your market, import taxes/custom duties will be charged by your carrier at delivery. Please note that we do not compensate these charges. Check with your local customs office for more information. 2.2 The cost for delivery is shown in the checkout view, where available delivery options are presented. The delivery options available to you depend on your delivery address and ordered items. 2.3 We may from time to time offer promotions, discount codes, gifts and other offers. Such offers are valid only for the period specified in connection with such offers and on the terms directly associated with them. Offers cannot be combined with other discounts unless expressly stated otherwise in the Online Store. You need to fill in the discount code for the offer before completing the purchase in order to use the offer. 3 Ordering 3.1 Do you want to place an order? Great! This is how you do it. You collect the items you wish to order in your shopping bag using the "Buy Now" button. In the shopping bag view, you can review your order and remove any item you have changed your mind about before proceeding to the checkout. When you place your order by clicking the "Place your order" button, you are making a binding offer to purchase the items in the shopping bag. Depending on your selected payment method, further steps may be required to finalise your payment. 3.2 On receipt of your order, we will send you an automatic email confirmation that your order has been placed. Please note that a placed order is an offer and does not constitute a binding contract until the order has been approved by us. If we approve your order, we will send you a shipping confirmation email that includes all relevant information about your order and its delivery. The shipping confirmation email is our approval of your order and the conclusion of our contract. Yay! 3.3 For various reasons, we may not be able to approve your order. We reserve the right to not approve your order for any 3.3.a. operational, 3.3.b. legal, or 3.3.c. commercial reason. For example, this could be the case if the item you ordered is defect and we have no more items in stock, or in case we suspect that items are being ordered for commercial reselling purposes. If we are unable to approve your order, we will let you know at the earliest opportunity after the automatic email confirmation has been sent, but naturally before we approve your order and send you the shipping confirmation. 3.4 If we have already received payment for an order that is not approved by us, we will attempt to refund the applicable amount using the same method you used to make the payment. If alternative arrangements are necessary for any reason, we will contact you to settle the refund. 4 Payment Methods 4.1 Credit card or debit card - You can enter your payment details at the time you place your order using a valid credit or debit card (VISA, AMEX or Mastercard). The applicable amount will immediately be charged on your card. H&M reserves the right to check the validity of the credit or debit card, its credit status in relation to the order value and whether the address data of the purchaser is correct. We may refuse orders depending on the result of these checks. 4.2 Paypal - When paying by PayPal, H&M reserves the right to check the validity of the PayPal account, that there are enough funds to cover the purchase sum and validate the billing address details of the purchaser. The applicable amount will immediately be debited. H&M reserves the right to deny any purchase. 4.3 Others - Other supported payment methods are iDEAL, Bancontact, SOFORT and Multibanco. 5 Delivery 5.1 So, when will my order arrive, you wonder? In the checkout view, before placing your order, you will be informed of the delivery options available to your specified delivery address, including the estimated delivery time following our approval of your order and the cost for each option. You can also find more information here: If we approve your order, you will receive a shipping confirmation email containing all relevant information about your order and chosen delivery option. 5.2 Even though we do our very best to deliver within the communicated time frame, delivery may sometimes take longer due to unexpected events. If your order does not arrive by the estimated time of delivery, please contact Customer Service and they will try their best to help you. 5.3 Sometimes life gets in the way, and you forget to pick up your order or respond to the carrier. That's fine, we've all been there. However, if your order cannot be delivered after several attempts, or if your order remains uncollected at the pick-up point after several reminders have been sent, we have the right to charge you the cost of returning the order to us. 6 Returns 6.1 The right of withdrawal and return does not apply to the order you make on this Online Store as the order is custom-made, tailored to you and is according to the specifications you have provided to us. This means that you do not have the right to withdraw or return your order, and that the purchase is final. However, for any defects, faulty items or incorrect orders, please follow the procedure set out in Section 7 (Defects). 6.2 The right of withdrawal and return does not apply to products that are sealed and which are unsuitable for return for reasons of health protection or hygiene if the seal has been removed, such as certain underwear, swimwear, piercing jewelry, face masks, beauty products and cosmetics. 7 Defects 7.1 Is there a problem with the item you ordered? According to applicable consumer protection legislation, all products must be free from defects, meaning that they shall conform with the contract of sale, be fit for purpose, and perform like any other products of the same type. Please submit your complaint to us if this is not the case, we're happy to help. For more information visit: 7.2 We will, depending on the item, relevant defect and your request, offer to replace the item with a new one or provide you with refund, for any item deemed defective. If this is impossible or would generate disproportionate costs, we will offer you a price reduction or refund depending on your preference. 7.3 If an item you have received is defective, please notify us promptly and at the latest within 30 days after your receipt of the item. For more information about reporting defects, visit: Please indicate that the item was defective in your communication with Customer Service. 8 Our Liability 8.1 All reasonable efforts are made to ensure that information in our Online Store is accurate, complete, and current. Despite our best efforts, information may occasionally be inaccurate, incomplete or out of date. We are not bound by any such information if you realised or should have realised that the information was inaccurate, incomplete or out of date. 8.2 We do our best to accurately display and describe the attributes of our products in the Online Store regarding measurements, composition and colours. However, the colour you may see depends on your device. Our measurements are only approximate values to better estimate the model or fit of that specific item. It is not a guarantee of the actual measurements of the item you receive since the final measurements may vary depending on the material used in its production. 8.3 What happens when things go really wrong? In case of an event beyond our control occurs, and which we are not able to reasonably overcome or anticipate, we will no longer have an obligation to fulfil our contract with you. Such an event might include government action or omission, new legislation, labour law conflict, war or danger of war, major disturbance of public order, sabotage, extreme weather conditions, fire, explosion, pandemic, epidemic, virus, and natural disasters. If any of these events occur, we are not obliged to compensate you for any damages. Please note that you as a consumer always have the right to cancel your purchase under any such circumstances. 9 Complaints and dispute resolution 9.1 If you have a complaint regarding any of our products or services, please let us know by contacting Customer Service: 9.2 We adhere to applicable alternative local dispute resolution mechanisms for the settlement of potential customer complaints. 9.3 Customers within the EU may file complaints to the EU's online dispute resolution platform, the so-called "ODR platform" (very fancy). The ODR platform offers consumers and traders within the EU the possibility of reaching an out-of-court settlement for complaints arising from online purchases. This single entry point is designed to be a user-friendly and interactive website, available in all EU official languages and free of charge. Using the ODR platform, the consumer and the trader can find a dispute resolution body and then go through the process of finding a solution to the consumer's complaint. The ODR platform is available here: 9.4 Customers within Sweden may submit complaints against us before the National Board for Consumer Disputes (ARN) to the following address (for more information, please visit Allmänna reklamationsnämnden (ARN), Box 174, 101 23 Stockholm 9.5 Purchases made in the Online Store shall be governed by Swedish law, without regard to conflict of law rules. Any dispute, claim or controversy arising out of or in connection with your purchase shall be settled by the general courts of Sweden. However, if you are a resident of a country other than Sweden, your purchase may be subject to applicable consumer protection laws that give you additional rights. We adhere to applicable mandatory consumer protection legislation, and we have no intention of excluding or restricting such rights you may have through these Terms. 10 Severance 10.1 If any clause in these Terms is found to be unenforceable for any reason, this will not affect the enforceability of any other clause in these Terms. 11 Company Information H&M HENNES & MAURITZ GBC AB Registered office: Mäster Samuelsgatan 46 A, 106 38 Stockholm, Sweden. Registered number: GBC – 5560701715 H&M Hennes & Mauritz GBC is registered for VAT in the below listed countries: Austria VAT no. ATU63385848 Belgium VAT no. BE0890978157 Bulgaria VAT no. BG3075074270 Croatia VAT no. HR65509518363 Cyprus VAT no. CY99200090F Estonia VAT no. EE101570552 France VAT no. FR69498081827 Finland VAT no. FI21164397 Germany VAT no. DE254073650 Greece VAT no EL998299120 Hungary VAT no. HU26962951 Ireland VAT no. IE9656925S Italy VAT no. IT00121719991 Latvia VAT no. LV900099780524 Lithuania VAT no. LT100007133216 Luxembourg VAT no. LU27812286 Netherlands VAT no. NL817953711B01 Norway VAT no. 991198946MVA Poland VAT no. PL5262958238 Portugal VAT no. PT980369312 Romania VAT no. RO27786296 Slovakia VAT no. SK4020189074 Slovenia VAT no. SI38252538 Spain VAT no. ESN0302078A Sweden VAT no. SE556070171501 Switzerland VAT no. CHE-113.760.517 MWST United Kingdom VAT no. GB894525582